BACKGROUND:
Custom Contracts understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, www.customcontracts.co.uk (“Our Site”) and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it.
Information About Us
Our Site is owned and operated by Custom Contracts
Data Protection Officer: Alison Reid.Email address: [email protected].
What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.
What Is Personal Data?
Personal data is defined by the UK GDPR and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
What Are My Rights?
Under the Data Protection Legislation, you have the following rights, which we will always work to uphold:
The right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 12.The right to access the personal data we hold about you. Part 11 will tell you how to do this.The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 12 to find out more.
The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we hold. Please contact us using the details in Part 12 to find out more.
The right to restrict (i.e. prevent) the processing of your personal data.
The right to object to us using your personal data for a particular purpose or purposes.
The right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 12. It is important that your personal data is kept accurate and up to date. If any of the personal data we hold about you changes, please keep us informed as long as we have that data.
Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. We would welcome the opportunity to resolve your concerns ourselves, however, so please contact us first, using the details in Part 12.
What Data Do You Collect and How?
Depending upon your use of Our Site, we may collect and hold some or all of the personal and non-personal data set out in the table below, using the methods also set out in the table. We do not collect any ‘special category’ or ‘sensitive’ personal data and personal data relating to children and data relating to criminal convictions and/or offences.
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How Do You Use My Personal Data?
Under the Data Protection Legislation, we must always have a lawful basis for using personal data. The following table describes how we will use your personal data, and our lawful bases for doing so:
How Long Will You Keep My Personal Data?
We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):
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8. How and Where Do You Store or Transfer My Personal Data?
We will only store your personal data in the UK. This means that it will be fully protected
under the Data Protection Legislation.
We ensure that your personal data is protected under binding corporate rules. Binding
corporate rules are a set of common rules which all our group companies are required to
follow when processing personal data. For further information, please refer to the
Information Commissioner’s Office.
9. Do You Share My Personal Data?
We will not share any of your personal data with any third parties for any purposes, subject
to the following exceptions.
If we sell, transfer, or merge parts of our business or assets, your personal data may be
transferred to a third party.
Any new owner of our business may continue to use your
personal data in the same way(s) that we have used it, as specified in this Privacy Policy.
In some limited circumstances, we may be legally required to share certain personal data,
which might include yours, if we are involved in legal proceedings or complying with legal
obligations, a court order, or the instructions of a government authority.
10. Can I Withhold Information?
You may access certain areas of Our Site without providing any personal data at all. However,
to use all features and functions available on Our Site you may be required to submit or allow
for the collection of certain data.
11. How Can I Access My Personal Data?
If you want to know what personal data we have about you, you can ask us for details of that
personal data and for a copy of it (where any such personal data is held).
All requests should be made in writing and sent to the email shown in Part 12.
There is not normally any charge for a request. If your request is ‘manifestly unfounded or
excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our
administrative costs in responding.
We will respond to your request within 30 days of receiving it. Normally, we aim to provide a
complete response, including a copy of your personal data within that time. In some cases,
however, particularly if your request is more complex, more time may be required up to a
maximum of three months from the date we receive your request. You will be kept fully
informed of our progress.
12. How Do I Contact You?
To contact us about anything to do with your personal data and data protection, including to
make a subject access request, please use the following details (for the attention of Alison
Reid):
Email address: [email protected].
13. Changes to this Privacy Policy
We may change this Privacy Policy from time to time. This may be necessary, for example, if
the law changes, or if we change our business in a way that affects personal data protection.
Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. This Privacy Policy was last updated in October 2023.
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- Should payment not be forthcoming, then we will proceed with obtaining a Decree (Scotland) or a CCJ (England & Wales)
- We will then proceed with Bankruptcy/Sequestration or Liquidation
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Why Choose Us
WITH OVER 25 YEARS EXPERIENCE, WE CAN PROVIDE THE BEST DEBT RECOVERY SOLUTIONS FOR BUSINESSES ACROSS THE UK.
We have a complete process in place and will take legal action, if this is required.
So even if you’re looking for help with an individual invoice or looking to out source your credit control function to the experts, we are confident we can deliver a solution that’s right for your business.
Contact us now using the form opposite or on:
t: 0330 1355377
e: [email protected]
